by Wayne Oliver, Executive Director, Patients for Fair Compensation
Originally published in the Atlanta Journal Constitution on September 12, 2013
As the healthcare world braces for the cost and regulatory implications of ObamaCare, there are other changes approaching on the horizon. An information technology boom is underway that could impact us all.
Healthcare is playing catch up with respect to incorporating technology into the workflow patterns of healthcare workers including physicians and nurses. Transportation, corporate America, small family businesses and even state and local governments have adopted technology solutions.
The airline industry became more efficient by using on-line reservations, on-line check-in and kiosks at airports for boarding passes. McDonald’s and most other fast food restaurants have used technology to more effectively manage workers and the workflow process resulting in better service for their customers. The banking industry embraced technology in a big way as more Americans are using on-line banking services, ATMs and mobile solutions which in turn make banks more efficient and gives customers options in how access banking services.